FAQs - Frequently Asked Questions

What time is check-in?
Check-in time is after midday.

When do we have to check out?
Checkout is by 11.00 on the day of departure.

Is the price per room or per person?
The rate is per room, per night and includes breakfast, service and taxes.

Is breakfast included in the price and what type of breakfast?
Breakfast is included with the price when you book online. Our breakfast consists of warm croissants, capicollo, and cappuccino/espresso.

What forms of payment are accepted?
Payment is accepted by credit card (Visa, MasterCard, CartaSi) and Bancomat. Bank cheques are not accepted.

Which languages are spoken at the reception?
English and of course Italian.

How many floors are there in the building?
4 floors.

Do you have a lift in the building?
No, unfortunately not.

Is there a TV in the room?
No, unfortunately not.

Is there a telephone in the room?
Yes, there is.

Is there a swimming pool?
No, but Venice is not short of water if you fancy a swim.

Are parking facilities available?
Yes, guests at our hotel can get a discount for the San Marco Garage in Piazzale Roma. Just leave us a note in the comments box when booking.

Are the water-bus stops near?
Yes, they are about 200m away.

What is the nearest airport?
Marco Polo (Venice) Airport.

Where is the nearest bus-stop?
Several bus stops are close to the hotel due to its central location.

What is the nearest railway station?
Santa Lucia Railway Station.

Are pets welcome?
Small pets are welcome.

Is there a restaurant?
No, but we will gladly recommend one.

Is it possible to make reservations online?
Yes, it is. All bookings made online will be confirmed instantly, i.e. in real time, and guaranteed unless you wish to cancel. Visit our real time bookings page for special offers and last minute deals.

Can I cancel my reservation?
Yes. If you change your mind at a later date, let us know at least 2 days before you are due to arrive and we will cancel your booking free of charge. After this cut-off point there’s a charge of the first night of your booking.

Is there a baggage deposit?
Yes, there is. If you arrive before check-in time you can leave your luggage with us in Reception and go and do something else until your room is ready. Likewise, when you leave you can leave your bags with us but they must be collected by 10.00pm.